FAQ's

Frequently Asked Questions (FAQ's)

1. How long does it take to process and ship my order?
Orders received on non-working days are processed and shipped on the next working day. Depending on your location, please allow 4 to 5 working days for delivery. During busy seasons or mega sales events, delivery may take up to 7 working days.
2. Do you offer international shipping?
Yes, we offer international shipping. For international orders, customers are responsible for paying the cost of shipment via DHL, including taxes as per local laws.
3. Can I choose the day and time of delivery?
Absolutely! You can select your preferred day and time for the arrival of our delivery riders to ensure convenience.
4. What if I'm not available to receive my order during delivery?
If you're unavailable to receive your order at the time of delivery, our delivery team will make at least two attempts to deliver it. If delivery is unsuccessful, a partial advance payment may be required for your next order during the same fiscal year.
5. What happens if I need to return my order?
If you're not satisfied with your order, our hassle-free return policy allows for returns within a specified timeframe. Please refer to our exchange and return policy for detailed information on the process.
6. How can I contact customer support for assistance?
For any questions or concerns regarding your order, delivery, or other inquiries, feel free to contact us at +92 331 111 6544 or email us at info@zarlishstore.com. Our friendly customer support team is here to assist you.
7. Are there any additional charges for refunds?
Yes, if you require a refund for your entire order in accordance with our exchange and return policy, please note that a deduction of Rs. 200 will be applied to the refund amount.
8. What payment methods do you accept?
We accept digital payments via Cash on delivery, JazzCash ,Easypaisa , Visa / Master / Union Pay/ Credit cards ,debit cards for your convenience.
9. Do you use environmentally friendly packaging?
Yes, we are committed to environmental sustainability, and we have designed our packaging with the environment in mind. We strive to minimize our environmental footprint by using eco-friendly materials whenever possible.
10. Do you deliver to PO boxes?
No, we do not deliver to PO boxes. We require a physical home or office address for all deliveries, and a signature is required upon receipt.